Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry

被引：13

作者：

Guchait, Priyanko ^{[1
]}

Qin, Yu ^{[2
]}

Madera, Juan ^{[1
]}

Hua, Nan ^{[3
]}

Wang, Xingyu ^{[1
]}

机构：

[1] Univ Houston, Conrad N Hilton Coll Hotel & Restaurant Managemen, 229 CN Hilton Hotel & Coll, Houston, TX 77004 USA

[2] Beijing Int Studies Univ, Sch Hospitality Management, Beijing, Peoples R China

[3] Univ Cent Florida, Rosen Coll Hospitality Management, Orlando, FL 32816 USA

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY & TOURISM ADMINISTRATION | 2020年 / 21卷 / 04期

关键词：

Error management culture; organizational performance; creativity; team performance; learning behavior; hospitality; SHARED MENTAL MODELS; PSYCHOLOGICAL SAFETY; BEHAVIORAL INTEGRITY; EMPLOYEE CREATIVITY; LEARNING BEHAVIORS; WORK; INNOVATION; SATISFACTION; ORIENTATION; MEDIATION;

D O I：

10.1080/15256480.2018.1478357

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The purpose of this study is to examine how organizational error management culture impacts organizational performance, management-team performance, and creativity in the hospitality industry. In addition, this study examined the mediating effect of management-team learning behavior between error management culture and outcomes. Data were collected from general managers of 148 hotels in China using survey questionnaires. Results indicated that general managers' perceptions of organizational error management culture had a significant impact on all outcome variables. Additionally, the study found the mediating effect of management-team learning behavior.

引用

页码：335 / 362

页数：28

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