CONCEPTUAL DESIGN OF PRODUCT-SERVICE SYSTEMS DRIVEN BY PERFORMANCE

A product-service systems (PSS) is a combination of product and service to create value for both customers and manufacturers. The paper proposes a new performance-oriented design framework for PSS development contrasted to function-oriented design in traditional product development. The framework includes three domains: requirement domain, performance domain, and concept domain. The concept characteristics can be determined based on the mapping between each two adjacent domains, which are implemented by a modified quality function deployment (QFD) tool. The PSS concept is established by using a variant configuration model based on generic bill of materials (GBOM). The proposed approach is applied in a real-world case of horizontal directional drilling machine.