User Requirements Analysis for Restaurant POS and Accounting Application Using Quality Function Deployment

The purpose of this study is to identify the consumer requirements and technical requirements that are part of the Quality Function Deployment (QFD) analysis, as applied to restaurant SMEs in Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek). The design of integrated Point of Sales (POS) and accounting applications prepared based on "Restoku" POS and Accounting applications that has been built and implemented at the restaurants. The draft then used as the basis for preparing a questionnaire that has been distributed for 200 restaurants. The research methodology begins with the collection of user requirements and analyse it using QFD. Application design is funded by the government through a program of Featured Universities Research by the Directorate General of Higher Education (DIKTI). Conclusions from this research are identified which include the Consumer Requirements of integrated POS and accounting application. The elements of the consumers requirements consists of 11 elements and 49 elements of Engineering Characteristics restaurant requirements. Therefore the design of POS and accounting applications that will be built, is designed according to the findings by eliminating features that are not needed by restaurant based on QFD House of Quality. (C) 2015 The Authors. Published by Elsevier Ltd.