An Approach to Improve the Service Quality of Interior Design Company

被引：0

作者：

Juan, Yi-Kai ^{[1
]}

Sheu, Uan Yu ^{[1
]}

机构：

[1] Natl Taiwan Univ Sci & Technol, Dept Architecture, Taipei, Taiwan

来源：

2019 IEEE 6TH INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND APPLICATIONS (ICIEA) | 2019年

关键词：

service quality; interior design; improvement strategies; MODEL;

D O I：

暂无

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

This study develops a service quality assessment system, based on the SERVQUAL, to assess the existing service performance of interior design companies. A real case study from interior and architecture experts is applied to conduct the service quality improvement processes. The result reveals that the proposed approach can be provided a guideline for companies seeking to improve sustainable business advantages and would be an effective decision tool for interior design company strategy optimization.

引用

页码：848 / 851

页数：4

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