DEVELOPING SMART SERVICES BY INTERNET OF THINGS IN MANUFACTURING BUSINESS

被引：0

作者：

Cedeno, J. M. Verdugo ^{[1
]}

Papinniemi, J. ^{[1
]}

Hannola, L. ^{[1
]}

Donoghue, I. D. M. ^{[1
]}

机构：

[1] Lappeenranta Univ Technol, Sch Business & Management, Skinnarilankatu 34, FIN-53850 Lappeenranta, Finland

来源：

24TH INTERNATIONAL CONFERENCE ON PRODUCTION RESEARCH (ICPR) | 2017年

关键词：

Industrial product service systems; product lifecycle management; Internet of Things; smart services; customer needs assessment;

D O I：

暂无

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The aim of this study is to introduce a framework, which describes a customer-oriented approach for developing data-driven services by the Internet of Things (loT), also known as "Smart Services" in manufacturing business. A literature review presents a background for loT, data and digitalization of services. Also the role of simulation technologies for Smart Service development process is introduced. For the empirical study, a case company was analyzed utilizing Customer Needs Assessment tools, to determine the new service requirements. The scientific contribution demonstrates the relationship between Product Lifecycle Management and loT, and how it can leverage Smart Services. The practical contribution was based on the empirical study results by delivering smart service propositions in a tractor company, such as operation and remote failure tracking, showing customer demands for machine productivity, time saving and sustainable resource optimization.

引用

页码：615 / 621

页数：7

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