The effects of co-operating or conflicting over work restructuring: evidence from employees

This paper examines patterns of worker response to the introduction of teamworking at two similar large work sites. We consider whether the patterns of response are significantly different where change has been introduced through a more cooperative or a more conflictual bargaining process. In the cooperative negotiations that more typified one site, trade unions made concessions, generating both dissatisfaction with the terms under which teams were introduced and a decline in job satisfaction. At the site more characterised by conflictual negotiations, employees were more satisfied with teamworking after unions protected manning in teams, negotiated a pay increase for more workers and the side payment of a desired 12-hours shift pattern. The findings indicate how response to workplace change depended upon the terms under which teams were introduced, in turn shaped in important part by the process of negotiating change.