Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects

被引:26
作者
Becker, Joerg [1 ]
Beverungen, Daniel [1 ]
Knackstedt, Ralf [2 ]
Matzner, Martin [1 ]
Mueller, Oliver [3 ]
Poeppelbuss, Jens [4 ]
机构
[1] Univ Munster, ERCIS, D-48149 Munster, Germany
[2] Univ Hildesheim, Inst Business Econ & Informat Syst, D-31141 Hildesheim, Germany
[3] Univ Liechtenstein, Inst Informat Syst, FL-9490 Vaduz, Liechtenstein
[4] Inst Informat Management Bremen, D-28359 Bremen, Germany
关键词
Action research; boundary spanning; business process management (BPM); service blueprinting; service networks; BUSINESS PROCESS MANAGEMENT; VALUE NETWORKS; INFORMATION-TECHNOLOGY; COMPETITIVE ADVANTAGE; ABSORPTIVE-CAPACITY; INTERFIRM NETWORKS; KNOWLEDGE; CHAIN; COORDINATION; STRATEGY;
D O I
10.1109/TEM.2012.2214770
中图分类号
F [经济];
学科分类号
02 ;
摘要
Manufacturing and service companies increasingly engage in networks to provide their customers with integrated solutions. In order to leverage complementary resources and capabilities fully, the network actors must span traditional boundaries between communities of practice in manufacturing and service. Fields like supply chain management and business process management, as well as the literature on boundary spanning, offer little guidance for the systematic identification of boundary objects that could be used to bridge this gap. Drawing on existing works on boundary objects and service blueprinting, we design a new method for diagnosing boundary-spanning processes and identifying candidates for IT-based boundary objects that integrate manufacturing and service companies' subprocesses. The method was iteratively developed over a period of three years in a cyclic action research project with two business-to-business service networks in the mechanical and electrical engineering industries.
引用
收藏
页码:468 / 482
页数:15
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