PROCESS ORIENTED KNOWLEDGE MANAGEMENT IT System and Case Study

被引：0

作者：

Auerbach, Mirko ^{[1
]}

Hauser, Andreas ^{[2
]}

机构：

[1] Rhein Westfal TH Aachen, Res Inst Operat Management, Pontdriesch 14-16, D-52062 Aachen, Germany

[2] Ebcot Business Solut GmbH, D-52062 Aachen, Germany

来源：

KMIS 2009: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON KNOWLEDGE MANAGEMENT AND INFORMATION SHARING | 2009年

关键词：

Process orientation; Knowledge management; Case study; IT-System;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The paper describes the methodology of process oriented knowledge management and an IT system which has been developed in a German publicly funded research project. The case study describes the activities while implementing the ideas of process oriented knowledge management in a large German infrastructure service provider. The description includes the occurred challenges during the implementation, e. g. organisational bottlenecks and the question, how detailed a process has to be modelled. The solution of these challenges is described as part of the paper as well as examples of the information considered and identified potentials for benefits of the approach.

引用

页码：262 / +

页数：2