Exploring the Relationship between Contextual Performance and Burnout in Healthcare Professionals

被引:17
作者
Palenzuela, Patricia [1 ]
Delgado, Naira [1 ]
Rodriguez, Jose A. [1 ]
机构
[1] Univ La Laguna, San Cristobal la Laguna, Spain
来源
JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY-REVISTA DE PSICOLOGIA DEL TRABAJO Y DE LAS ORGANIZACIONES | 2019年 / 35卷 / 02期
关键词
Contextual performance; Burnout; Nursing; Health management; ORGANIZATIONAL CITIZENSHIP BEHAVIOR; JOB-SATISFACTION; WORK; PREDICTORS;
D O I
10.5093/jwop2019a13
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Contextual performance is assumed to be related to professionals' quality of working life and health. This research aims to compare the levels of contextual performance at work in different hospital units, and to analyse the relationship between contextual performance and burnout syndrome. A total sample of 222 participants from a tertiary hospital took part in the study. Scores on contextual performance and burnout in five different hospital units were compared. The results showed that contextual performance is closely related with burnout. Also, results showed statistically significant differences in the degree of contextual performance at work by hospital unit. Overall, these results are significant for the development of health management strategies that promote contextual performance at work, thus improving the health and quality of work of health-care professionals.
引用
收藏
页码:115 / 121
页数:7
相关论文
共 36 条
[1]  
[Anonymous], 1990, DELIVERING SERVICE Q
[2]   JOB-SATISFACTION AND THE GOOD SOLDIER - THE RELATIONSHIP BETWEEN AFFECT AND EMPLOYEE CITIZENSHIP [J].
BATEMAN, TS ;
ORGAN, DW .
ACADEMY OF MANAGEMENT JOURNAL, 1983, 26 (04) :587-595
[3]  
Bolino M.C., 2004, Human Resource Management Review, V14, P229, DOI [10.1016/j.hrmr.2004.05.004, DOI 10.1016/J.HRMR.2004.05.004]
[4]   Exploring the dark side of organizational citizenship behavior [J].
Bolino, Mark C. ;
Klotz, Anthony C. ;
Turnley, William H. ;
Harvey, Jaron .
JOURNAL OF ORGANIZATIONAL BEHAVIOR, 2013, 34 (04) :542-559
[5]  
Borman W.C., 1993, Personnel selection in organizations, P71, DOI DOI 10.1007/SPRINGERREFERENCE_7472
[6]   Organizational Citizenship Behavior, Organizational Communication, and Burnout: The Buffering Role of Perceived Organizational Support and Psychological Contracts [J].
Brown, Lori A. ;
Roloff, Michael E. .
COMMUNICATION QUARTERLY, 2015, 63 (04) :384-404
[7]   Relationships among burnout, job involvement, and organizational citizenship behavior [J].
Chiu, Su-Fen ;
Tsai, Miao-Ching .
JOURNAL OF PSYCHOLOGY, 2006, 140 (06) :517-530
[8]  
Coleman V.I., 2000, HUM RESOUR MANAGE R, V10, P25, DOI [DOI 10.1016/S1053-4822(99)00037-6, 10.1016/S1053-4822(99)00037-6]
[9]   The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors [J].
Cropanzano, R ;
Rupp, DE ;
Byrne, ZS .
JOURNAL OF APPLIED PSYCHOLOGY, 2003, 88 (01) :160-169
[10]  
Díaz-Vilela Luis, 2012, Rev. psicol. trab. organ., V28, P135