Lean-TRIZ - A New Philosophy in Service Sector Organization and the Readiness Factors Influencing its Implementation

The purpose of this paper is to study the Lean-TRIZ initiative within the context of service sector organizations. In addition, article has the objective to determine the Readiness Factors (RF) for the successful implementation of Lean-TRIZ in service sector organization. The research has utilized secondary data to justify the need for RF. Data from various indexed papers and conference papers were studied. The data thus obtained was coupled with the vast experience and the expertise of the authors in Lean implementation in service sector organization. The papers present RF which are essential for the sustainability of Lean-TRIZ in a service sector organization and provides a framework for the successful implementation. This is a theatrical paper based on the author's vast experience in service sector organization and existing literature. Lean-TRIZ is still in embryonic stage with most of the academic literature only in conferences and there is a serious dearth in literature. Future researchers can focus on empirical studies in specific service sector organizations.