All in due time: The development of trust in computer-mediated and face-to-face teams

被引:292
作者
Wilson, JM
Straus, SG
McEvily, B
机构
[1] Coll William & Mary, Sch Business Adm, Williamsburg, VA 23187 USA
[2] RAND Corp, Pittsburgh, PA 15213 USA
[3] Carnegie Mellon Univ, Tepper Sch Business, Pittsburgh, PA 15213 USA
关键词
trust; computer-mediated communication; distributed groups;
D O I
10.1016/j.obhdp.2005.08.001
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
This study examines the development of trust and cooperation in computer-mediated and face-to-face teams. Fifty-two, three-person teams worked on a mixed-motive task over a 3-week period using computer-mediated or face-to-face interaction. Results showed that trust started lower in computer-mediated teams but increased to levels comparable to those in face-to-face teams over time. Furthermore, this pattern of results also held for teams that switched from face-to-face to electronic media and vice versa. Content analysis showed that high levels of inflammatory remarks were associated with slow trust development in computer-mediated teams. The results challenge prevailing assumptions about how trust develops in distributed teams and suggest modifications to established theories of computer-mediated communication. (c) 2005 Published by Elsevier Inc.
引用
收藏
页码:16 / 33
页数:18
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