The Actuality of Internal Service Recovery in Chinese Hotels and Its Strategy Research

被引：0
|
作者：
Li, Jue [1 ]
机构：
[1] Xiamen Univ, Sch Management, Dept Tourism & Hospitality Management, Xiamen, Peoples R China
来源：
PROCEEDINGS OF 2008 INTERNATIONAL SYMPOSIUM ON CHINA HOSPITALITY AND TOURISM MANAGEMENT | 2008年
关键词：
Hotel; internal service recovery; actuality; strategy;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Compared with the external service recovery for customers, we should consider attach great importance to employee internal service recovery. This paper describes the actuality of the internal service recovery in Chinese hotels through survey papers and employee interviews. This paper proposes methods and strategies to put the internal service recovery in practice based on the examples applied in the hotel industry.
引用
收藏
页码：489 / 496
页数：8
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