A "customer satisfaction" based migration approach toward NGN

被引：0

作者：

Jamoussi, M ^{[1
]}

Al Salem, M ^{[1
]}

机构：

[1] Saudi Telecom Co STC, Res & Dev Dept, Riyadh, Saudi Arabia

来源：

8TH INTERNATIONAL CONFERENCE ON ADVANCED COMMUNICATION TECHNOLOGY, VOLS 1-3: TOWARD THE ERA OF UBIQUITOUS NETWORKS AND SOCIETIES | 2006年

关键词：

NGN; migration approach; customer satisfaction;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

In this paper, a "customer satisfaction" based approach to migrate from a legacy circuit-switched infrastructure (e.g. PSTN) to a packet-switched infrastructure (e.g. NGN) is proposed. It is a cluster of six major phases, where each of them is assumed to be fully achieved when reaching the maximum of its predicted "customer satisfaction" level - measured by what will be defined as a "customer satisfaction" index (CSI), which is determined from the consolidation of selected business and customer metrics. An initiative toward the application of such migration approach is discussed through the case of Saudi Telecom Co. (STC).

引用

页码：U97 / U101

页数：5

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