Service Innovation for a Sustainable Fuel Supply Using Cyber Physical Social System Technology

Indonesia has been listed among big twenty countries with highest fossil fuel energy consumption. Indonesians are highly dependent on the sustainability of this fuel supply. Public Gas Station and PT Pertamina (Persero) in Indonesia play a very critical role in domestic fuel supply chain. According to the analysis of Badan Pengatur Hilir Migas, these parties are still facing one big issue, i.e maintaining the sustainability of fuel oil supply to all over the country. Meanwhile, the current integrated supply chain only fully covers the upstream sector. It leaves an open problem to be cleared. One important thing in maintaining the sustainability of supply chain is inventory control. Good inventory control will keep the sustainability of fuel supply to the citizens which become the value in public gas station service. A smart inventory control applied technology as its component. As cyber physical social system (CPSS) technology has been known having the capability of solving everyday life problems by the activities automation and reliable information flow, it is worth proposing a CPSS implementation in inventory control system as a service innovation of the public gas station in order to solve the problem and fulfill the goal of excellent service and customer satisfaction.