Revisit employee satisfaction scale: a case study of the regional teaching hospital

被引：4

作者：

Hsieh, Wan-Lin ^{[1
]}

Lee, Yii-Ching ^{[2
,3
,4
]}

Huang, Chih-Hsuan ^{[5
]}

Wu, Hsin-Hung ^{[6
,7
]}

Weng, Shao-Jen ^{[1
]}

机构：

[1] Dept Ind Engn & Enterprise Informat, Taichung, Taiwan

[2] Hung Kuang Univ, Dept Hlth Business Adm, Taichung, Taiwan

[3] Chung Shan Med Univ, Sch Hlth Policy & Management, Taichung, Taiwan

[4] Shanghai Changtai Med Technol Co Ltd, Qual Management Ctr, Shanghai, Peoples R China

[5] Hubei Univ Econ, Sch Business Adm, Wuhan, Hubei, Peoples R China

[6] Natl Changhua Univ Educ, Dept Business Adm, Changhua, Taiwan

[7] Asia Univ, Dept M Commerce & Multimedia Applicat, Taichung, Taiwan

来源：

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE | 2019年 / 30卷 / 5-6期

关键词：

employee satisfaction scale; exploratory factor analysis; confirmatory factor analysis; healthcare industry; CONFIRMATORY FACTOR-ANALYSIS; JOB-SATISFACTION; WORK SATISFACTION; SERVICE; IMPACT; INDEX; TURNOVER; NURSES; INTENT;

D O I：

10.1080/14783363.2017.1317586

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This study aimed to construct an updated employee satisfaction scale especially focusing on hospitals. A critical literature review is done to screen potential determinants of employee satisfaction from recognizable journals. Pretest was conducted with 250 samples and 150 valid questionnaires to implement item analysis and exploratory factor analysis. A total of 906 samples (excluding 250 pretest ones) were distributed with 524 valid ones returned (57.84% valid returned rates). Multivariate normality test, confirmatory factor analysis, and various indices of model fit were adopted to ensure the appropriateness of the employee satisfaction model. The results indicate that there are 7 factors, including 34 items confirmed as the measurements of employee satisfaction, especially for the use in the healthcare industry.

引用

页码：565 / 578

页数：14

共 60 条

[1] "He just didn't seem to understand the banter": Bullying or simply establishing social cohesion? [J].

Alexander, Matthew ;

MacLaren, Andrew ;

O'Gorman, Kevin ;

Taheri, Babak .

TOURISM MANAGEMENT, 2012, 33 (05) :1245-1255

[2]

Bagozzi R. P., 1988, J ACAD MARKET SCI, V16, P74, DOI [10.1007/BF02723327, DOI 10.1007/BF02723327]

[3]

Baumgartner H., 1996, International Journal of Research in Marketing, V13, P139, DOI [10.1016/0167-8116(95)00038-0, DOI 10.1016/0167-8116(95)00038-0]

[4] A NEW INCREMENTAL FIT INDEX FOR GENERAL STRUCTURAL EQUATION MODELS [J].

BOLLEN, KA .

SOCIOLOGICAL METHODS & RESEARCH, 1989, 17 (03) :303-316

[5] Reporting Analyses of Covariance Structures [J].

Boomsma, Anne .

STRUCTURAL EQUATION MODELING-A MULTIDISCIPLINARY JOURNAL, 2000, 7 (03) :461-483

[6] Transformational leadership, job satisfaction, and team performance: A. multilevel mediation model of trust [J].

Braun, Susanne ;

Peus, Claudia ;

Weisweiler, Silke ;

Frey, Dieter .

LEADERSHIP QUARTERLY, 2013, 24 (01) :270-283

[7] An Index of Job Satisfaction [J].

Brayfield, Arthur H. ;

Rothe, Harold F. .

JOURNAL OF APPLIED PSYCHOLOGY, 1951, 35 (05) :307-311

[8] The Recent Surge In Nurse Employment: Causes And Implications [J].

Buerhaus, Peter I. ;

Auerbach, David I. ;

Staiger, Douglas O. .

HEALTH AFFAIRS, 2009, 28 (04) :W657-W668

[9]

CHACKO TI, 1983, ACAD MANAGE J, V26, P163, DOI 10.5465/256143

[10] PARADIGM FOR DEVELOPING BETTER MEASURES OF MARKETING CONSTRUCTS [J].

CHURCHILL, GA .

JOURNAL OF MARKETING RESEARCH, 1979, 16 (01) :64-73

← 1 2 3 4 5 6 →