The Impacts of Network Competence, Knowledge Sharing on Service Innovation Performance: Moderating Role of Relationship Quality

被引：2

作者：

Jian, Zhaoquan ^{[1
]}

Wang, Chen ^{[1
]}

机构：

[1] S China Univ Technol, Sch Business Adm, Guangzhou 510640, Guangdong, Peoples R China

来源：

PROCEEDINGS OF 2ND CONFERENCE ON LOGISTICS, INFORMATICS AND SERVICE SCIENCE (LISS 2012), VOLS 1 AND 2 | 2013年

关键词：

Service Innovation (SI); Service Innovation Performance (SIP); Network Competence (NC); Relationship Quality (RQ); Knowledge Sharing (KS);

D O I：

10.1007/978-3-642-32054-5_80

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

This research contributes to existing literature by examining how network competence (NC), knowledge sharing (KS) and relationship quality (RQ) affect service innovation performance (SIP). The sample used in this empirical research is drawn from the Pearl River Delta of China. The results show that: (1) Enterprise's network competence has a distinct positive impact on SIP; (2) Knowledge sharing partially mediates the effect of network competence on SIP. (3) Relationship quality positively moderates the effect of network competence on knowledge sharing, and the effect of knowledge sharing on SIP. (4) Relationship quality does not positively moderate the effect of network competence on SIP. These results enrich current understanding of the relationships among network competence, knowledge sharing, relationship quality and service innovation performance.

引用

页数：8

共 19 条

[1] Understanding adolescent intentions to smoke: An examination of relationships among social influence, prior trial behavior, and antitobacco campaign advertising [J].

Andrews, JC ;

Netemeyer, RG ;

Burton, S ;

Moberg, DP ;

Christiansen, A .

JOURNAL OF MARKETING, 2004, 68 (03) :110-123

[2] Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate [J].

Bock, GW ;

Zmud, RW ;

Kim, YG ;

Lee, JN .

MIS QUARTERLY, 2005, 29 (01) :87-111

[3]

Crosby LA, 1990, J MARKETING, V54, P54, DOI DOI 10.2307/1251817

[4]

Davenport T.H., 1998, Working Knowledge: How Organizations Manage What They Know

[5]

Fizgerald L., 1991, PERFORMANCE MEASUREM

[6] Collaborative brokerage, generative creativity, and creative success [J].

Fleming, Lee ;

Mingo, Santiago ;

Chen, David .

ADMINISTRATIVE SCIENCE QUARTERLY, 2007, 52 (03) :443-475

[7]

Galbraith J.R., 1973, Designing complex organizations

[8] The different roles of satisfaction, trust, and commitment in customer relationships [J].

Garbarino, E ;

Johnson, MS .

JOURNAL OF MARKETING, 1999, 63 (02) :70-87

[9]

Gupta AK, 2002, STRATEG MANAG J, V21, P473

[10]

Hoang H, 2005, ACAD MANAGE J, V48, P332, DOI 10.2307/20159659

← 1 2 →