Quality management and performance: An annotated review

被引：87

作者：

Ebrahimi, Mehran ^{[1
]}

Sadeghi, Mehran ^{[1
]}

机构：

[1] Univ Tehran, Dept Management, Tehran, Iran

来源：

INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH | 2013年 / 51卷 / 18期

关键词：

quality management; QM practices; performance; CRITICAL SUCCESS FACTORS; SUPPLY CHAIN MANAGEMENT; ORGANIZATIONAL PERFORMANCE; TQM PRACTICES; CUSTOMER SATISFACTION; BUSINESS PERFORMANCE; INNOVATION PERFORMANCE; CONTINUOUS IMPROVEMENT; CONTEXTUAL FACTORS; EMPIRICAL-EVIDENCE;

D O I：

10.1080/00207543.2013.793426

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

Within the operations management literature, quality management (QM) has been one of the most popular research areas over the last two decades. QM is an integrative management philosophy aimed at the continuous improvement of performance. Consequently, the impact of QM practices on firm performance has been the subject of constant interest and challenge among researchers. Numerous empirical studies have attempted to investigate QM practice-performance relationships in different contexts. Based on an extensive review of the literature, this paper attempts to reflect the research stream on the impact of QM on firm performance and to provide insights for future research. For this purpose, the reviewed QM literature is organised and classified along three main themes: QM practices, performance and QM-performance relationships.

引用

页码：5625 / 5643

页数：19

共 159 条

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