Implementing complex innovations in fluid multi-stakeholder environments: Experiences of 'telecare'

被引：105

作者：

Barlow, J ^{[1
]}

Bayer, S ^{[1
]}

Curry, R ^{[1
]}

机构：

[1] Imperial Coll London, Tanaka Business Sch, Innovat Studies Ctr, London SW7 2AZ, England

来源：

TECHNOVATION | 2006年 / 26卷 / 03期

基金：

英国工程与自然科学研究理事会;

关键词：

implementation; telecare; telemedicine; healthcare; service innovation;

D O I：

10.1016/j.technovation.2005.06.010

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

'Telecare' is the use of information and communication technology to facilitate health and social care delivery to individuals in their own homes. Governments around the world are seeking to introduce telecare partly to help address the challenges posed by an ageing society. Telecare is inherently complex to implement and operate because it involves combination of technological and organisational innovation in an environment of diverse stakeholders. Using research on two telecare schemes in the UK, the paper explores the way project complexity, organisational context and project management approach interacted during the planning and implementation phases. The paper discusses how insights from research in related areas, including medical technology and service sector innovation in general, could help to explain why mainstream telecare delivery has been difficult and draws conclusions on the role of project management in the implementation of innovation. (c) 2005 Elsevier Ltd. All rights reserved.

引用

页码：396 / 406

页数：11

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