A study of mobile user engagement (MoEN): Engagement motivations, perceived value, satisfaction, and continued engagement intention

被引：524

作者：

Kim, Young Hoon ^{[1
]}

Kim, Dan J. ^{[1
]}

Wachter, Kathy ^{[2
]}

机构：

[1] Univ N Texas, Denton, TX 76203 USA

[2] Univ Mississippi, University, MS 38677 USA

来源：

DECISION SUPPORT SYSTEMS | 2013年 / 56卷

基金：

美国国家科学基金会;

关键词：

Mobile user engagement (MoEN); Hedonic; social; and utilitarian engagement motivation; Perceived value; Satisfaction; Mobile engagement intention; SERVICE-DOMINANT LOGIC; MULTIDIMENSIONAL SCALE; MEDIATING ROLE; ACCEPTANCE; SYSTEMS; TECHNOLOGY; ADOPTION; MODEL; EXPECTATION; ANTECEDENTS;

D O I：

10.1016/j.dss.2013.07.002

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

The growth of mobile technology mediated environments is accelerated by its accessibility and easy use tools, such as smartphones and tablets. User friendly and intuitive features drive user value and satisfaction. These features motivate and drive further mobile user engagement. Smartphones, for example, allow users to control when, where, and how they engage in chosen activities that serve their needs, saving time, completing a task (utilitarian), entertain them (hedonic), or connect with others (social). Few studies have examined why and how mobile users are continually engaging mobile activities. Focusing on mobile engagement which has not previously been explored, this study investigates, proposes, and tests a mobile user engagement (MoEN) model to explain mobile user engagement intention through user's motivations, perceived value and satisfaction. Findings indicate that mobile users' engagement motivations do influence perceived value, satisfaction and mobile engagement intention. Published by Elsevier B.V.

引用

页码：361 / 370

页数：10

共 83 条

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