Hospitality teams: Knowledge sharing and service innovation performance

被引：410

作者：

Hu, Meng-Lei Monica ^{[1
]}

Horng, Jeou-Shyan ^{[2
]}

Sun, Yu-Hua Christine ^{[3
]}

机构：

[1] Jinwen Univ Sci & Technol, Dept Food & Beverage Management, Hsintien City 231, Taipei, Taiwan

[2] Natl Taiwan Normal Univ, Off Res & Dev, Taipei, Taiwan

[3] Natl Taiwan Normal Univ, Grad Inst Hospitality Management & Educ, Taipei, Taiwan

来源：

TOURISM MANAGEMENT | 2009年 / 30卷 / 01期

关键词：

Knowledge sharing; Team culture; Service innovation performance; MODEL; DETERMINANTS; CREATIVITY; LEADERSHIP; PRODUCT; ANTECEDENTS; EMPOWERMENT; ENGAGEMENT; MULTILEVEL; INDUSTRY;

D O I：

10.1016/j.tourman.2008.04.009

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

Knowledge sharing and team Culture have been found to have an important influence on service innovation performance. However, there has been relatively little Substantive research focusing on these issues. This study's results support team culture's role in maintaining and moderating the relationship between knowledge sharing and service innovation performance. The research framework developed in this study was tested by 621 employees of international tourist hotels. The Survey responses indicated that the relationships between and among knowledge sharing, team Culture and service innovation performance are significant and strong. The main overall practical implication that can be drawn from these findings is that to achieve high service innovation performance, organizations first need to develop knowledge sharing behaviors Plus a better team Culture. (C) 2008 Elsevier Ltd. All rights reserved.

引用

页码：41 / 50

页数：10

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