PM2: A Process Mining Project Methodology

被引：193

作者：

van Eck, Maikel L. ^{[1
]}

Lu, Xixi ^{[1
]}

Leemans, Sander J. J. ^{[1
]}

van der Aalst, Wil M. P. ^{[1
]}

机构：

[1] Eindhoven Univ Technol, NL-5600 MB Eindhoven, Netherlands

来源：

ADVANCED INFORMATION SYSTEMS ENGINEERING, CAISE 2015 | 2015年 / 9097卷

关键词：

Process mining; Methodology; Case study; Business process management; CONFORMANCE CHECKING; KNOWLEDGE DISCOVERY; PROCESS MODELS;

D O I：

10.1007/978-3-319-19069-3_19

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Process mining aims to transform event data recorded in information systems into knowledge of an organisation's business processes. The results of process mining analysis can be used to improve process performance or compliance to rules and regulations. However, applying process mining in practice is not trivial. In this paper we introduce PM2, a methodology to guide the execution of process mining projects. We successfully applied PM2 during a case study within IBM, a multinational technology corporation, where we identified potential process improvements for one of their purchasing processes.

引用

页码：297 / 313

页数：17

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