Reducing waiting times for GU medicine appointments: the impact of a new appointment system

被引：2

作者：

Tayal, SC ^{[1
]}

Opaneye, AA

Crinion, S

Hildreth, AJ

机构：

[1] James Cook Univ Hosp, Dent Genitourinary Med, Middlesbrough TS4 3BW, Cleveland, England

[2] Univ Hosp Hartlepool, Dept Genitourinary Med, Hartlepool TS24 9AH, England

[3] Univ Newcastle Upon Tyne, City Hosp Sunderland, Sch Clin Med Sci, Newcastle Upon Tyne NE1 7RU, Tyne & Wear, England

来源：

INTERNATIONAL JOURNAL OF STD & AIDS | 2006年 / 17卷 / 03期

关键词：

DNA; appointment; waiting times;

D O I：

10.1258/095646206775809187

中图分类号：

R392 [医学免疫学]; Q939.91 [免疫学];

学科分类号：

100102 ;

摘要：

Our objective was to reduce the 'did not attend' (DNA) rates and waiting times by introducing a new confirmatory appointment system prior to their attendance at both Hartlepool and Middlesbrough genitourinary (GU) medicine departments. In Middlesbrough it was previous day appointment confirmation, whereas at Hartlepool it was 10 days. Both systems achieved significant attendance rates of 83.4% and 79.1% at Hartlepool and Middlesbrough, in comparison to 68.7% and 75.0% prior to the new system. The new system will improve the departmental capacity.

引用

页码：173 / 175

页数：3

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