Advantages, Limitations and Solutions in the Use of ERP Systems (Enterprise Resource Planning) - A Case Study in the Hospitality Industry

Enterprise Resource Planning systems (ERP) have emerged as solutions oriented to manage organization's resources in an integrated way. They allowed the automation of its department's activities, made information available to users at the right time, supporting more accurately their decision-making needs. However, although the implementation of these systems has brought considerable benefits to users, they don't cover all processes from all industries. Many organizations have recognized this limitation, and consequently felt the need to implement specific solutions to their industry, sector or line of business. From the collected case study business drivers and objectives, we then analyzed the advantages and limitations of ERP Systems in the hospitality industry, in order to understand how this industry uses ERP Systems and solves the challenge of integrating information spread through several heterogeneous information systems. (C) 2012 Published by Elsevier Ltd. Selection and/or peer review under responsibility of CENTERIS/SCIKA - Association for Promotion and Dissemination of Scientific Knowledge