The use of change management and behaviour-based training in an improvement project aimed at creating organizational sustainabillity in a multicultural mining environment in Zambia

Change management and training initiatives in remote rural settings in Africa are generally difficult to implement successfully due to factors such as varying levels of education, multiple nationalities and languages as well as cultures in one workplace. The challenge has always been the ability to implement change management and training initiatives that will have an impact despite these differences. Essentially this requires that the change and training interventions employed are applicable and should work well with a wide range of individuals sitting in one room-in practice this can vary from semi-literate workers to engineers with PhDs. In this paper we will share the theory behind behaviour-based change management and training and present a case study that reviews an actual supply chain improvement and sustainability implementation at a Zambian copper mine. The case study explains the results achieved as well as the interventions employed to achieve these results in a multidimensional organizational environment. This paper is relevant to delegates who are faced with implementing changes or training in a similar mining environment.