Managing Knowledge in Small Businesses

Do small business firms manage their knowledge? How do they manage their knowledge? This paper investigates how small business firms manage their knowledge by using a qualitative case study method through an interview technique. This case study helped explore what three seafood business firm managers regarded as important knowledge, why this knowledge was important, how the important knowledge helps them succeed in business, and from what sources they collected the important knowledge. The paper explores whether the utilised knowledge resulted in business intelligence that helped in strategic planning, decision making and daily business operations. The managers explained how the acquired important knowledge was stored for future reuse through technology, and how the reused stored knowledge produce business intelligence that helped maintain their business viability. It was found that small business firms would like to use technology to effectively maintain a central repository of organisational knowledge assets. However, they have limited resources and technological expertise.