Any type of human activity is inextricably interconnected with the communication process. Living and working within a social community entails interaction between people, which leads to exchanging views on experience, expressing ideas, intentions, goals and aspirations. The interpersonal relationships are influenced by various characteristics of the psychic life and are configured within socio-cultural context. The internalization of a set of rules, specific types of behaviour, habits, action modes a.s.o. are an integral part of the system of elements which contribute to the development of individuals' ability to cope with various problems encountered in their professional and family life. The current study aims to analyse a work group's communicational structure starting from the hypothesis that intensity and especially quality of the communication process have an impact upon achieved results. The efficiency of the communication process depends upon psychological factors as well, or, more precisely, upon mental state of group members. The intelligibility and the results of the information conveying process depend upon the logical argument of the message. However, the message can have a persuasive effect if it has a motivational foundation, displaying both emotional and personal features. The psychic structure and, especially, the personality traits of each of the group members influence the act of communication and, consequently, the action efficiency. The climate favourable to cooperation brings about positive emotional states and enhanced group cohesion instrumental to a good coordination activity. We are in favour of constituting a work group according to psychological criteria in order to achieve higher productivity. (C) 2016 Published by Future Academy www.FutureAcademy.org.uk