Theory Building for ICT4D: Systemizing Case Study Research Using Theory Triangulation

The popularity of case study methods in information and communications technology for development research presents challenges in comparing findings across studies for the purpose of theory building. The object of this paper is to describe a qualitative study in which theory triangulation was used to systematically compare multiple cases to develop theory. The concept of development provided the theoretical context for the study. The work of Hall and Midgley was used to provide three rival philosophical positions that give rise to differing approaches to social development. These are: populist, enterprise and statist. The application of these three contrasting perspectives using theory triangulation is demonstrated in the analysis of multiple case studies taken from a community technology center program in Australia. The relative strengths and weaknesses of each approach are identified and used as the rationale for theory development.