The evaluation of service quality using generalized Choquet integral

被引：75

作者：

Tsai, HH ^{[1
]}

Lu, IY

机构：

[1] Yung Ta Inst Technol, Dept Ind Engn & Management, Pingtung, Taiwan

[2] Natl Sun Yat Sen Univ, Dept Business Management, Kaohsiung 80424, Taiwan

来源：

INFORMATION SCIENCES | 2006年 / 176卷 / 06期

关键词：

Choquet integral; service quality; three-column format SERVQUAL;

D O I：

10.1016/j.ins.2005.01.015

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

In view of the compatibility between psychology and linguistic terms, this study generalizes the standard Choquet integral, whose measurable evidence and fuzzy measures are real numbers. The proposed generalization can deal with fuzzy-number types of measurable evidence and fuzzy measures. In comparison with the previous research on service quality and fuzzy sets, this study integrates the three-column format SERVQUAL into the generalized Choquet integral. A numerical example evaluating the overall service quality of e-stores is provided to illustrate how the generalized Choquet integral evaluates service quality in the three-column format SERVQUAL. This integral is also compared with the possibility/necessity model when measuring service quality. (C) 2005 Elsevier Inc. All rights reserved.

引用

页码：640 / 663

页数：24

共 50 条

[31] Research on Evaluation of Meteorological Disaster Governance Capabilities in Mainland China Based on Generalized λ-Shapley Choquet Integral
Wang, Yajun
Xiao, Fang
Zhang, Lijie
Gong, Zaiwu
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, 2021, 18 (08)
[32] Aircraft selection using fuzzy ANP and the generalized choquet integral method: The Turkish airlines case
Ozdemir, Yavuz
Basligil, Huseyin
JOURNAL OF INTELLIGENT & FUZZY SYSTEMS, 2016, 31 (01) : 589 - 600
[33] Using the Choquet integral for the determination of the anxiety degree
Chitescu, Ion
Giurgescu , Madalina
Paraschiv, Titi
ANALELE STIINTIFICE ALE UNIVERSITATII OVIDIUS CONSTANTA-SERIA MATEMATICA, 2024, 32 (03): : 33 - 56
[34] On the Application of the Fuzzified Choquet Integral to Multiple Criteria Evaluation
Bebcakova, Iveta
Holecek, Pavel
Talasova, Jana
ACTA POLYTECHNICA HUNGARICA, 2011, 8 (03) : 65 - 78
[35] Abnormal cell detection using the Choquet integral
Stanley, R
Keller, J
Caldwell, CW
Gader, P
JOINT 9TH IFSA WORLD CONGRESS AND 20TH NAFIPS INTERNATIONAL CONFERENCE, PROCEEDINGS, VOLS. 1-5, 2001, : 1134 - 1139
[36] A decision aiding system based on the Choquet integral applied to quality evaluation of composite material parts
Jullien, S.
Valet, L.
Mauris, G.
Bolon, R.
Teyssier, S.
2006 IEEE INSTRUMENTATION AND MEASUREMENT TECHNOLOGY CONFERENCE PROCEEDINGS, VOLS 1-5, 2006, : 1069 - +
[37] Linguistic and Choquet integral based evaluation in process planning
Devedzic, G
INTERNATIONAL JOURNAL OF UNCERTAINTY FUZZINESS AND KNOWLEDGE-BASED SYSTEMS, 2001, 9 (09) : 115 - 129
[38] Quasi-Arithmetic Type Mean Generated by the Generalized Choquet Integral
Wojcik, Sebastian
SYMMETRY-BASEL, 2020, 12 (12): : 1 - 16
[39] Quadrature-Inspired Generalized Choquet Integral in an Application to Classification Problems
Karczmarek, Pawel
Dolecki, Micha
Powroznik, Pawel
Lagodowski, Zbigniew A.
Gregosiewicz, Adam
Galka, Lukasz
Pedrycz, Witold
Czerwinski, Dariusz
Jonak, Kamil
IEEE ACCESS, 2023, 11 : 124676 - 124689
[40] Multivariate Chebyshev inequality in generalized measure space based on Choquet integral
Agahi, Hamzeh
COMMUNICATIONS IN STATISTICS-THEORY AND METHODS, 2017, 46 (19) : 9625 - 9628

← 1 2 3 4 5 →