Enhancing Urban Resilience through Technology and Social Media: Case Study of Urban Jakarta

In the past five years, DKI Jakarta has enhanced his service through smart city concept. Various technologies have been utilized to improve the government service, including the disaster risk management and urban resilience, especially facing the flood. BPBD of DKI Jakarta province, the appointed government agency for managing the disaster has been pushed to use various technologies. To support BPBD strengthening its disaster management services, several initiatives are conducted by Private Sectors, Universities and NGOs. This includes the Disaster Infounation Management System (DIMS) supported by Fujitsu; Peta Jakarta developed Wollongong University in collaboration with Twitter Inc.; Rapid Need Assessment developed by WVI and Humanitarian Openstreetmap Team; Pantau Banjir and Crop application developed by Jakarta Smart City unit; and Qlue, an open application. The purpose of this research is to analyse the progress and impact of this technology. We used qualitative methodology, such as interview, secondary data document, and field assessment to collect the data needed. The result is that the BPBD and DKI Jakarta government resilience improved. These technologies improve the planning, response, decision making, and to evaluate the disaster responses, especially flood. (C) 2018 The Authors. Published by Elsevier Ltd.