Critical Success Factors for Cloud BI Adoption Among Ghanaian SMEs

This study explores the critical success factors (CSFs) influencing Ghanaian Small and Medium Enterprises (SMEs) to adopt Cloud Business Intelligence (BI) through the lens of the critical success factors theory. Through a qualitative study of 17 respondents from various SMEs, the findings show that in Ghana, SMEs adoption of cloud -BI is identified as a result of top management support under the strategic factors and, skilled human resource and availability of technological resources under the tactical factors. The outcomes revealed that SMEs nature of the use of Cloud BI is predominantly for communication and data storage purposes. Cloud BI by way of benefits enables firms to operate using the same data from multiple branches and it is secured and affordable to use.