The Role of Appraisals and Emotions in Understanding Experiences of Workplace Incivility

被引：132

作者：

Bunk, Jennifer A. ^{[1
]}

Magley, Vicki J. ^{[2
]}

机构：

[1] W Chester Univ Penn, Dept Psychol, W Chester, PA USA

[2] Univ Connecticut, Dept Psychol, Storrs, CT USA

来源：

JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY | 2013年 / 18卷 / 01期

关键词：

workplace incivility; appraisal theory; affect events theory; workplace emotions; CORE RELATIONAL THEMES; ORGANIZATIONAL WITHDRAWAL; AFFECTIVE STATES; JOB-ATTITUDES; MEDIATOR; BEHAVIOR; CONSEQUENCES; HARASSMENT; INJUSTICE; DEVIANCE;

D O I：

10.1037/a0030987

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Theoretically grounded in both the cognitive motivational relational theory of emotions and affect events theory, the present research used multiple analytic techniques and positioned appraisals and emotions as key variables in understanding the experience of incivility at work. Data consisted of survey responses from a stratified random sample of 522 U.S. working adults. K-means cluster analyses revealed interindividual differences in cognitive/emotional responding to workplace incivility experiences. In addition, multiple mediation analyses revealed that optimism and emotionality may play important roles in showing why the experience of incivility is related to job-related outcomes. The results help to advance workplace mistreatment research and suggest possible strategies for organizations to maintain civil working environments.

引用

页码：87 / 105

页数：19

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