A Direct Method for Measuring User Experience in E-government Portals (May 2016)

被引：0

作者：

Faisal, Maha ^{[1
]}

Al-Qouz, Hadeel ^{[1
]}

Husain, Fatma ^{[2
]}

机构：

[1] Kuwait Univ, Dept Comp Engn, Kuwait, Kuwait

[2] Minist Publ Works, MOP, Kuwait, Kuwait

来源：

2016 15TH INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY BASED HIGHER EDUCATION AND TRAINING (ITHET) | 2016年

关键词：

government; User Experience; E-content; E-services; Measurement; SUS;

D O I：

暂无

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

The transition from an informative to a service oriented interactive governmental portals has become a necessity due to the time and cost saving benefits for both governments and users. User experience is a key factor in maintaining these benefits. In this study we propose an E-government Portal Assessment Method (EGPAM), which is a direct method for measuring user experience in e-government portals. We present a case study assessing the portal of the Ministry of Public Works (MOW) in Kuwait. Results showed that having a direct measurement to user experience enabled easier identification of the current level of user satisfaction and provided a guidance on ways to improve user experience and addressing identified issues.

引用

页数：4

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