Integrated Process Data and Organizational Data Analysis for Business Process Improvement

Neither a compartmentalized vision nor coupling of process data and organizational data favors the extraction of the evidence an organization needs for their business process improvement. In previous work, we dealt with integrating both kinds of data into a unified view that could be useful for evaluating and improving business process. In this paper, we exploit the capabilities of a data warehouse (DW) to analyze such data. We describe the DW and the process for populating their dimensions. We also show an application example from a real business process, highlighting the benefits and limitations of our approach.