Emotional exhaustion and job performance: the mediating role of organizational commitment

被引：91

作者：

Tourigny, Louise ^{[2
]}

Baba, Vishwanath V. ^{[1
]}

Han, Jian ^{[3
]}

Wang, Xiaoyun ^{[4
]}

机构：

[1] DeGroote Sch Business, Hamilton, ON, Canada

[2] Univ Wisconsin, Dept Management, Coll Business & Econ, Whitewater, WI 53190 USA

[3] China Europe Int Business Sch, Shanghai, Peoples R China

[4] Univ Manitoba, IH Asper Sch Business, Winnipeg, MB, Canada

来源：

INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT | 2013年 / 24卷 / 03期

关键词：

Chinese nurses; emotional exhaustion; organizational citizenship behavior; organizational commitment; task performance; HUMAN-RESOURCE PRACTICES; CITIZENSHIP BEHAVIOR; WORK OUTCOMES; HR PRACTICES; BURNOUT; CONSERVATION; PERSPECTIVES; MANAGEMENT; EXCHANGE; DEMANDS;

D O I：

10.1080/09585192.2012.694109

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

We analyze the impact of emotional exhaustion (EE) on turnover intention, task performance and organizational citizenship behavior (OCB) among hospital nurses in China. The differential mediating effects of affective organizational commitment on the associations between EE and turnover intention, task performance and OCB were examined. Data were collected from both nurses and their supervising physicians using a questionnaire survey in Mandarin. The results revealed full mediation effect for turnover intention and for OCB directed at the organization. There was a significant indirect effect for OCB directed at individuals and no mediation effect for task performance.

引用

页码：514 / 532

页数：19

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