Servitization and networking: large-scale survey findings on product-related services

被引：63
作者：
Bikfalvi, A. [1 ]
Lay, G. [2 ]
Maloca, S. [2 ]
Waser, B. R. [3 ]
机构：
[1] Univ Girona, Dept Business Adm & Prod Design, Girona 17071, Spain
[2] Fraunhofer Inst Syst & Innovat Res, D-76139 Karlsruhe, Germany
[3] Lucerne Univ Appl Sci & Arts, CH-6002 Luzern, Switzerland
来源：
SERVICE BUSINESS | 2013年 / 7卷 / 01期
关键词：
Servitizing; Networking; Large-scale survey findings; Cluster analysis; Multifactorial regression; STRATEGIES; CLASSIFICATION; TRANSITION; SYSTEMS; MODEL;
D O I：
10.1007/s11628-012-0145-y
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This research paper aims at analyzing the impact of servitization on networking in manufacturing industries. Based on a cluster analysis, four types of manufacturers have been identified representing different stages of servitization. By multifactorial regressions, the impact of servitization on service networking has been investigated. Servitization is positively linked with increasing service networking activities of manufacturing companies. This finding implies that problems in realizing service networking do not prevent servitizing manufacturers from establishing inter-firm collaboration for service operations management issues. However, the results indicate that the mere existence of service networks can not guarantee success in servitizing.
引用
收藏
页码：61 / 82
页数：22
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