A proposal for a set of attributes relevant for Web portal data quality

Data Quality is a critical issue in today's interconnected society. Advances in technology are making the use of the Internet an ever-growing phenomenon and we are witnessing the creation of a great variety of applications such as Web Portals. These applications are important data sources and/or means of accessing information which many people use to make decisions or to carry out tasks. Quality is a very important factor in any software product and also in data. As quality is a wide concept, quality models are usually used to assess the quality of a software product. From the software point of view there is a widely accepted standard proposed by ISO/IEC (the ISO/IEC 9126) which proposes a quality model for software products. However, until now a similar proposal for data quality has not existed. Although we have found some proposals of data quality models, some of them working as "de facto" standards, none of them focus specifically on web portal data quality and the user's perspective. In this paper, we propose a set of 33 attributes which are relevant for portal data quality. These have been obtained from a revision of literature and a validation process carried out by means of a survey. Although these attributes do not conform to a usable model, we think that it might be considered as a good starting point for constructing one.