Local eGovernment in the City of Casey: Political Barriers to Citizen Engagement

This paper outlines the impact of political contests and negotiations on the development and implementation of participatory eGovernment practices at the local level. Drawing from a grounded research approach, this paper discusses findings from an Australian local government case study - the City of Casey (Casey). Like many Australian local governments, Casey's online practices are predominantly limited to one-way information dissemination through its website (www.casey.vic.gov.au). While the council has attempted to provide new methods for citizen engagement online, these offer only limited and largely tokenistic means of participation rather than spaces for discourse and deliberation. Insufficient policy documentation currently guides Casey's online initiatives and shapes councillor decisions regarding eGovernment development. In-depth interviews with Casey Councillors suggest that the actions and motives of political representatives also restrict the incorporation of participatory elements into the council's online practices, as well as the use of citizen participation (on and offline) in decision-making. Political affiliations and divisions, and councillors' divergent understandings of information and communication technologies (ICTs) and the role of citizens in the democratic process, inform a reluctance to cede control of communication online. The interactivity and transparency associated with participatory eGovernment are perceived by Casey Councillors as risks that will require greater accountability of political performances or potentially jeopardise councillors' political futures. These broader political contexts of the City of Casey and its councillors currently undermine the council's policy processes and impede eGovernment development. This paper suggests that participatory eGovernment within Casey requires supplementary education amongst policy-makers on ICTs, the value of civic involvement, the potential benefits and risks associated with ICT-enabled citizen participation, and the importance of eGovernment policy documentation. Such strategies are needed if Casey's eGovernment is to progress to facilitate civic engagement.