How the Hong Kong government lost the public trust in SARS: Insights for government communication in a health crisis

被引：73

作者：

Lee, Kaman ^{[1
]}

机构：

[1] Chinese Univ Hong Kong, Sch Journalism & Commun, Shatin, Hong Kong, Peoples R China

来源：

PUBLIC RELATIONS REVIEW | 2009年 / 35卷 / 01期

关键词：

Crisis communication; Government communication; Government crisis; Health crisis; SARS; Hong Kong;

D O I：

10.1016/j.pubrev.2008.06.003

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper analyzes the crisis mismanagement of the Hong Kong government during the SARS outbreak. It addresses eight factors that characterize a government crisis and uses them as guidelines to assess how the Hong Kong government performed in SARS. (C) 2008 Elsevier Inc. All rights reserved.

引用

页码：74 / 76

页数：3