Work-performance and internalisation of ISO 9000 standards: A shop-floor workers perspective

The objective of this article is to analyse the relationship between the internalisation of ISO 9000 standards and two measures of employee-level outcomes: Job Satisfaction (JS) and Affective Commitment (AC). The relationship has been analysed from the perspective of shop-floor employees, a perspective that have been under-researched in the scholarly literature. 329 shop-floor employees belonging to 11 Spanish companies from the automotive parts industry participated in the survey. The results indicate that the internalisation of ISO 9000 impacts strongly and positively on JS and AC. Moreover, the analysis shown that JS plays an important mediator role in the relationship between the internalisation of ISO 9000 and AC. This study is relevant and contributes to the literature providing an analysis focused on the internalisation of ISO 9000, related to two work-performance measures at the individual level and from the perspective of the shop-floor workers.