Inclusive Process and Tool for Evaluation of Accessible User Experience (AUX)

被引：6

作者：

Graham, Geordie ^{[1
]}

Chandrashekar, Sambhavi ^{[2
]}

机构：

[1] Career Cruising, Toronto, ON, Canada

[2] OCAD Univ, Toronto, ON, Canada

来源：

UNIVERSAL ACCESS IN HUMAN-COMPUTER INTERACTION; METHODS, TECHNIQUES, AND BEST PRACTICES, PT I | 2016年 / 9737卷

关键词：

Blind; Vision impaired; Accessibility; Screen reader; Usability testing; User Experience (UX); Accessible User Experience (AUX); Inclusive design;

D O I：

10.1007/978-3-319-40250-5_6

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Evaluating user experience (UX) during usability testing is an established practice leading to the design of more enjoyable information systems and products. Currently no published process or tool exists for UX evaluation for users with disabilities. Accessible User Experience (AUX) focuses on integrating accessibility into UX design to create enjoyable digital experiences for everyone, regardless of age or ability. With a view to developing an AUX evaluation tool and process, the emotional experiences of six blind individuals were explored through interviews along with hands-on sessions with websites/apps using laptops/phones. Comfort, Likability, Autonomy, Agency and Pleasure (constituting the CLAAP framework) were identified as dimensions for developing an AUX evaluation tool, which was tested with the interviewees. 'Pleasure points' were discovered as an alternative concept to 'pain points.' An inclusive process for conducting AUX studies with screen reader users was documented to support UX designers.

引用

页码：59 / 69

页数：11

共 17 条

[1]

[Anonymous], 2015, ROUGH MANIFESTO ACCE

[2]

[Anonymous], 1998, 9241 ISO

[3]

Aveyard H., 2008, RES METHODS HLTH SOC, V253, P253

[4]

Bevan N., 2008, Proceedings of the International Workshop on Meaningful Measures: Valid Useful User Experience Measurement, Reykjavik, Iceland, June 18th 2008, P13

[5]

Graham G., 2015, RES REPORT

[6] User experience - a research agenda [J].

Hassenzahl, M ;

Tractinsky, N .

BEHAVIOUR & INFORMATION TECHNOLOGY, 2006, 25 (02) :91-97

[7]

Hassenzahl M., 2010, Synthesis Lectures on Human-Centered Informatics, V3, P1, DOI DOI 10.2200/S00261ED1V01Y201003HCI008

[8]

Kahneman D., 2011, Thinking, fast and slow

[9] What frustrates screen reader users on the web: A study of 100 blind users [J].

Lazar, Jonathan ;

Allen, Aaron ;

Kleinman, Jason ;

Malarkey, Chris .

INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, 2007, 22 (03) :247-269

[10]

Lazar Jonathan., 2006, P 8 INT ACM SIGACCES, P149, DOI [10.1145/1168987.1169013doi.org/10.1145/1168987.1169013, DOI 10.1145/1168987.1169013DOI.ORG/10.1145/1168987.1169013]

← 1 2 →