DESIGN RESEARCH TO UNIVERSAL LEARNING. CULTURAL HERITAGE AS A TARGET

This study was carried out by a multidisciplinary team of researchers at the Universitat Politecnica de Valencia (Spain) and is based on the idea of developing a universal learning object. In other words, the objective is the design of a learning object which can be accessed in several different ways and, in addition, contains built-in opportunities to experiment with the contents. This paper describes one way (there are others) of ascertaining the needs and desires of facilitators of learning during a crucial phase in the life of young people; namely, secondary education, in the Region of Valencia (Comunitat Valenciana), where approximately 3700 educational centers are located. Data was collected through several channels. First, the researchers went on a 'service safari' where they were able to experience at first-hand and in situ specific educational scenarios and contexts. Second, interviews with key stakeholders (teachers, students, managers) and with experts (pedagogical counsellors, education innovators, suppliers) were carried out. Finally, pilot surveys and on-line questionnaires were completed by the participants. The results were used to contrast the research hypotheses and to create the various personas (i.e., the fictional characters who represent the different user types) to be included in the design of the learning object. What the study has shown is, on one hand, an improved vision of what could be included in a universal learning object as regards the administrative, cultural, social, pedagogical and technical characteristics of the educational centers in the region and, on the other hand, a better understanding of the roles that facilitators typically play in real life, together with their related needs. This information aids the designers of the learning object to maintain focus during the ideation and development phases. An overview of the future phases of the research is also provided; including prototyping, testing and dissemination of the learning object.