A case study on the impact of scrum on overtime and customer satisfaction

被引：52

作者：

Mann, C ^{[1
]}

Maurer, F ^{[1
]}

机构：

[1] Univ Calgary, Calgary, AB, Canada

来源：

AGILE 2005, PROCEEDINGS | 2005年

关键词：

D O I：

10.1109/ADC.2005.1

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

This paper provides results, and experiences from a longitudinal, 2 year industrial case study. The quantitative results indicate that after the introduction of a Scrum process into an existing software development organization the amount of overtime decreased, allowing the developers to work at a more sustainable pace while at the same time the qualitative results indicate that there was an increase in customer satisfaction.

引用

页码：70 / 79

页数：10