Web-based knowledge exchange through social links in the workplace

被引：9

作者：

Filipowski, Tomasz ^{[1
]}

Kazienko, Przemyslaw ^{[1
]}

Brodka, Piotr ^{[1
]}

Kajdanowicz, Tomasz ^{[1
]}

机构：

[1] Wroclaw Univ Technol, Inst Informat, PL-50370 Wroclaw, Poland

来源：

BEHAVIOUR & INFORMATION TECHNOLOGY | 2012年 / 31卷 / 08期

关键词：

knowledge exchange; knowledge management; hidden knowledge; tacit knowledge; knowledge in workplace; social network; social links; recommender system; RECOMMENDER SYSTEMS; MANAGEMENT;

D O I：

10.1080/0144929X.2011.642895

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Knowledge exchange between employees is an essential feature of recent commercial organisations on the competitive market. Based on the data gathered by various information technology (IT) systems, social links can be extracted and exploited in knowledge exchange systems of a new kind. Users of such a system ask their queries and the system recommends known and unknown experts selected out of user's friends. The friends either provide the solution or forward the query to their friends. By means of the established social paths to experts, the system facilitates informal learning and exchange of latent knowledge between organisation members in their workplace. The overall concept, limitations and detailed features of this novel knowledge exchange system are discussed in the article.

引用

页码：779 / 790

页数：12

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