Airline passengers' continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

被引：76
作者：
Lin, Zhibin [1 ]
Filieri, Raffaele [1 ]
机构：
[1] Northumbria Univ, Newcastle Business Sch, Newcastle Upon Tyne NE1 8ST, Tyne & Wear, England
来源：
TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW | 2015年 / 81卷
关键词：
Technology-based self check-in services; Personal innovativeness; Subjective knowledge; Technology Acceptance Model; Airline passenger; GLOBAL SELF-ESTEEM; CONSUMER INNOVATIVENESS; USER ACCEPTANCE; PERCEIVED RISK; TECHNOLOGY; ADOPTION; ANTECEDENTS; BEHAVIOR; BANKING; TIME;
D O I：
10.1016/j.tre.2015.07.001
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers' continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers' innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed. (C) 2015 Elsevier Ltd. All rights reserved.
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页码：158 / 168
页数：11
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