Factors affecting selection decision of auto-identification technology in warehouse management: an international Delphi study

被引:27
作者
Hassan, Mayadah [1 ]
Ali, Maged [1 ]
Aktas, Emel [2 ]
Alkayid, Kholoud [3 ]
机构
[1] Brunel Univ London, Sch Business, Uxbridge UB8 3PH, Middx, England
[2] Cranfield Univ, Cranfield Sch Management, Cranfield MK43 0AL, Beds, England
[3] Univ Wollongong, Fac Commerce, Sydney, NSW, Australia
关键词
auto-identification technology; RFID; barcode; warehouse management; decision-making process; Delphi study; SUPPLY-CHAIN; RFID TECHNOLOGY; ORDER-PICKING; ADOPTION; OPERATIONS; SYSTEM; PERFORMANCE; INDUSTRY; DESIGN; IMPLEMENTATION;
D O I
10.1080/09537287.2015.1011726
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
Selecting an automatic identification and data capture (auto-ID) technology, for example RFID and barcodes, is a long-term investment, and it contributes to improving operational efficiency, achieving cost savings and creating opportunities for higher revenues. We identified the set of factors that affect the technology-selection decision for warehouses through a literature review. Then, to investigate the critical factors, and their relative importance to the decision-making process, we conducted a modified two-round Delphi study with a worldwide panel of experts (107) including academics, industry practitioners and consultants in auto-ID technologies. The results show that there are 54 key factors under six categories: organisational factors, operational factors, structural factors, resources, external environment and technology. We verified the results of the Delphi study with interviews carried out with 19 experts across the world. Based on the Delphi study and the interviews' findings, we developed a multi-stage selection framework for auto-ID technology.
引用
收藏
页码:1025 / 1049
页数:25
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