共 50 条
- [3] Managing improvement in the public sector ASQ'S 56TH ANNUAL QUALITY CONGRESS PROCEEDINGS, 2002, : 711 - 724
- [4] Managing improvement in the public sector TOTAL QUALITY MANAGEMENT, 2001, 12 (7-8): : 1047 - 1053
- [9] MANAGING A BUSINESS IN THE PUBLIC-SECTOR IEE PROCEEDINGS-A-SCIENCE MEASUREMENT AND TECHNOLOGY, 1988, 135 (01): : 13 - 21