Acquisition of Practical Knowledge in Medical Services Based on Externalizing Service Task-Grasp of Medical Staff

It is ideal to provide medical services as patient-oriented. The medical staff share the goal to help patients recover. Toward that goal, each staff members uses practical knowledge to achieve patient-oriented medical services. But each medical staff members have his/her own priorities and sense of values, that are derived from their expertise. And the results (decisions or actions) based on practical knowledge sometimes conflict. The aim of this research is to develop an intelligent system to support externalizing practical wisdom, and sharing this wisdom among medical experts. In this paper, the authors propose a method to model each medical staff member's sense of values as his/her way of task-grasp (or task-perception) in medical service workflow, and to obtain the practical knowledge using ontological models. The method was tested by developing a knowledge-sharing system based on the method and running it at Miyazaki University Hospital.