IMPROVING THE ROMANIAN PUBLIC TRANSPORT SERVICES BY USING LEAN SIX SIGMA METHODOLOGY

The Romanian public transportation services need to identify innovative innovative managerial methods in order to reduce or even eliminate waste from transportation management. Thus, for achieving this objective, the current paper will present an overall analysis of the Romanian public transport services quality and how this affects the customers' satisfaction. Furthermore, the paper aims to identify and and analyze the risks to which users are exposed, as well as highlighting the causes that lead to a decrease in the general quality of the services. By presenting the main types of wastes from the public transportation system, this study examines the necessity for introducing a methodology aimed to improve the quality of the transportation management by reducing wastes. The purpose of this article is to offer a short review of the literature and to evaluate the main deficiencies observed in the transportation management. In addition, the paper will present a number of methods for reducing these issues by applying Lean Six Sigma methodology.