Malaysian urban poor adoption of e-government applications and their satisfaction

被引：15

作者：

Shuib, Liyana ^{[2
]}

Yadegaridehkordi, Elaheh ^{[2
]}

Ainin, Sulaiman ^{[1
]}

机构：

[1] Univ Malaya, Fac Business & Accountancy, Dept Operat & Management Informat Syst, Kuala Lumpur 50603, Malaysia

[2] Univ Malaya, Fac Comp Sci & Informat Technol, Dept Informat Syst, Kuala Lumpur 50603, Malaysia

来源：

COGENT SOCIAL SCIENCES | 2019年 / 5卷 / 01期

关键词：

e-government applications; adoption; satisfaction; PARTIAL LEAST-SQUARES; USER ACCEPTANCE; INFORMATION-TECHNOLOGY; SERVICES; TRUST; MODEL; PERCEPTIONS; PERSPECTIVE; VALIDATION; SYSTEMS;

D O I：

10.1080/23311886.2019.1565293

中图分类号：

C [社会科学总论];

学科分类号：

03 ; 0303 ;

摘要：

The aim of this research is to examine factors that influence citizens' adoption of the e-government applications in Malaysia. In addition, their satisfaction is also analyzed. The research model was developed based on the integration of the Technology Acceptance Model and Diffusion of Innovation as well as trust in the government, information quality, computer self-efficacy, and customer satisfaction constructs regarding e-government applications in Malaysia. The data was collected using a Likert-scale questionnaire from 801 Malaysian urban poor citizens. Results revealed that compatibility, relative advantage, image, trust in the government, computer self-efficacy, and customer satisfaction have significant impacts on the use of e-government applications. In turn, customer satisfaction was itself positively influenced by the use of e-government applications. This research has provided in-depth understanding of critical factors in enhancing adoption and citizens' satisfaction with e-government applications.

引用

页码：1 / 18

页数：18

共 55 条

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