Critical Cultural Success Factors for Achieving High Quality Information in an Organization

While information and data quality practitioners are in general agreement that social, cultural, and organizational factors are the most important in determining the success or failure of an organization's data quality programs, there is little to no existing research quantifying these factors. In this research we build from both our previous research and others' to distill and clarify those cultural factors which are the Critical Cultural Success Factors (CCSFs) for successful Information and Data Quality programs in an organization. Using the Delphi method for gaining consensus from a group of experts, we distilled fourteen factors down to six and clarified the definitions of those six factors. We begin explaining how these CCSFs fit into Organizational Learning Theory and plan to ultimately define a new system dynamics model incorporating them so that organizations and information quality practitioners can positively affect the success of information and data quality programs.